Service Value Stream

Value Stream

Service Value Stream

You offer the possibility of experiencing a service. Value is gained because of an improved situation.

Purpose

People pay for bank accounts, car washes, dry cleaning, online software, and other services to make their lives a bit better (or to restore things to how they should be). With a service value stream, you someone offer the possibility of experiencing a functional benefit that is usually temporary. They gain value because of an improved situation for a period of time.

Notes

For example, car wash, smartphone repair, dry cleaning, etc.

Rules / Constraints

  • We have not yet defined any rules or constraints.

Product Value Stream
Service Value Stream
Event Value Stream
Project Value Stream
Featured
The Standard Value Stream Concept Is Outdated—Here’s an Improved Definition
The Standard Value Stream Concept Is Outdated—Here’s an Improved Definition

A value stream is the set of actions needed to discover or deliver on a job-to-be-done / value proposition from a signal to an experience. A value stream always begins and ends with a user or customer. The goal is to improve the experience by optimizing the whole value stream.

“Price is what you pay. Value is what you get.”

(Source: Warren Buffett)