Outcome Metric

Metric

Outcome Metric

An observation that tells us what happened with stakeholders as a result of our work.

Purpose

An observation that tells us what happened with stakeholders as a result of our work. For example, NPS and Conversion Rate.

Notes

In a healthy business, you would probably use metrics of all five types.

Rules / Constraints

  • We have not (yet) defined rules or constraints.

Input Metric
Process Metric
Output Metric
Outcome Metric
Impact Metric
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Five Types of Metrics
Five Types of Metrics

Metrics are an essential tool for organizational performance. Input metrics, process metrics, output metrics, outcome metrics, and impact metrics all play a role in this.

“The real metric of success isn't the size of your bank account. It's the number of lives in whom you might be able to make a positive difference.”

(Source: Naveen Jain)